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m98 Help Centre & FAQ

m98 FAQ — Straight to the Point
for All Your Questions

Not sure how to register, deposit, or claim a bonus? You're in the right place. We've compiled the most frequently asked questions from Malaysian players and provided clear, easy-to-understand answers.

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Centre m98 Help — We're Here to Help

From technical issues to questions about bonuses and payments, the m98 team ensures every enquiry receives an accurate and prompt response .

Registration & Login

A complete guide on how to register a new m98 account, how to log in from multiple devices, and easy, secure password recovery steps for all players in Malaysia.

Deposits & Withdrawals

Everything you need to know about accepted payment methods, minimum and maximum limits, processing times, and how to ensure your transactions go through smoothly without any issues.

Bonuses & Promotions

How to claim the welcome bonus, weekly cashback, free spins, and various exclusive m98 promotions. Understand rollover requirements and how to maximise the value of every bonus you receive.

Games & Slots

Learn all about m98's game categories — slots, bingo, sports betting, live casino, and more. How to access the Game Lobby and tips for playing smart and responsibly.

Security & Privacy

An explanation of the security measures m98 uses to protect your personal data and funds, including 256-bit SSL encryption and two-factor authentication (2FA).

App & Technical

How to download and install the m98 app for Android and iOS, solutions to common technical issues, and how to reach the support team when you need immediate assistance.

About This m98 FAQ Page

This m98 FAQ page was created specifically to help Malaysian players get clear and accurate answers without having to wait for a response from the support team. We understand your time is valuable, and we want to make sure every question on your mind can be answered right away.

Here you will find answers to more than 60 of the most frequently asked questions, covering all aspects of the m98 platform — from the simple registration process to claiming bonuses and making fast withdrawals. All answers are written in clear, easy-to-understand English for players of all levels.

If your question is not listed below, do not hesitate to contact the m98 customer support team, which operates 24 hours a day, 7 days a week via Live Chat on the platform. Our response time is typically under two minutes.

Important Note: All information on this FAQ page is current and accurate. m98 continuously updates this content in line with any policy changes, promotions, or new features introduced to the platform.
Account & Registration

Registering an m98 account takes less than 3 minutes. Visit the official m98.lc website and click the "Register" button at the top. Fill in the registration form with an active Malaysian phone number, your preferred username, and a strong password. Enter the OTP code sent to your phone number to verify your identity, and your account will be instantly active and ready to use. No additional documents are required to get started.

The minimum age to register and play on m98 is 18. This is a non-negotiable requirement to ensure m98 operates responsibly. Any account found to have been registered by an underage individual will be terminated immediately and any remaining balance will be returned in accordance with established procedures.

No. Each individual is only allowed one active m98 account. Creating multiple accounts using the same or different information violates the platform's terms of use and may result in all related accounts being suspended or terminated without notice. If you're experiencing issues with an existing account, contact customer support for assistance.

To change your password, log in to your m98 account and go to Account Settings. Select "Change Password", enter your current password followed by your desired new password. Confirm the change with the OTP code sent to your registered phone number. If you've forgotten your current password, use the "Forgot Password" function on the login page to reset it via SMS verification.

Yes, you can update your registered phone number through Account Settings. This process requires additional identity verification via customer support to ensure your account's security. Please contact m98 Live Chat with your account details and our team will assist you through the update process safely.
Deposits & Payments

m98 accepts a wide range of deposit methods popular among Malaysian players, including:
  • DuitNow — direct transfers via phone number or ID
  • FPX (Financial Process Exchange) — online banking with all major Malaysian banks
  • Touch 'n Go eWallet — Malaysia's most popular digital wallet
  • GrabPay — payments via the Grab app
  • Boost — Axiata's digital wallet
All deposit transactions are processed securely with full data encryption.

The minimum deposit amount at m98 is RM 10 only, making it one of the most new-player-friendly platforms in Malaysia. Maximum deposit limits vary depending on the chosen payment method, with higher limits available for VIP players. No additional fees or hidden charges apply to any deposit made.

In most cases, deposits via DuitNow and e-wallets such as Touch 'n Go and GrabPay are credited to your m98 account within less than 5 minutes. FPX deposits typically take between 5 to 15 minutes depending on your bank's system. If your deposit has not been credited after 30 minutes, please contact m98 customer support with your transaction proof.

m98 does not charge any processing fees for deposits. The full amount you send will be credited to your account with no deductions. However, your bank or e-wallet provider may impose their own charges depending on your account type and plan — this is beyond m98's control.
Cash Withdrawal

m98 processes withdrawals within 15 minutes for approved requests — among the fastest in Malaysia's online betting industry. Withdrawals to e-wallets such as Touch 'n Go and GrabPay are typically faster than transfers to bank accounts. Withdrawals made during peak hours or those requiring additional review may take slightly longer.

The minimum withdrawal limit at m98 is RM 30. The maximum daily withdrawal limit varies by membership tier — regular players have a set limit, while VIP members enjoy significantly higher withdrawal limits. For the specific limits applicable to your VIP tier, check your profile section or contact customer support.

Withdrawals may be rejected for several common reasons:
  • Bonus rollover requirement has not been fully met
  • Bank account or e-wallet details are incomplete or do not match
  • Identity verification documents are required for your first withdrawal
  • Daily withdrawal limit reached
  • There is account activity that requires a security review
If your request is rejected, you will receive a notification with the reason for rejection. Contact customer support if you need further clarification.
Bonuses & Promotions

m98 offers a variety of attractive bonuses for players at every level:
  • Welcome Bonus — for new members making their first deposit
  • Daily Deposit Bonus — a percentage bonus on every deposit made
  • Weekly Cashback — a percentage cashback on net weekly losses
  • Exclusive Free Spins — free spins on selected slots
  • Referral Bonus — rewards for every friend you refer to m98
  • Exclusive VIP Promotions — exclusive offers for high-tier VIP members

Rollover (or wagering requirement) is the total betting amount you need to reach before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 10x rollover, you must place bets totalling RM 1,000 before the bonus can be withdrawn. The exact rollover terms for each promotion are clearly stated in the respective promotion's terms on the m98 Promotions page.

The m98 welcome bonus is credited automatically once you register and make a qualifying first deposit. Make sure you have opted in for the bonus during registration or when making your first deposit — some promotions require active opt-in. Check the Promotions section in your account to confirm the bonus has been credited correctly.
Games & Platform

m98 offers over 1,200 games across a wide range of categories to suit all types of players:
  • Slots — hundreds of slot machines from leading providers such as Pragmatic Play, Playtech, and more
  • Bingo — a variety of fun and interactive bingo games
  • Sports Betting — football, basketball, tennis, and more
  • Live Casino — baccarat, blackjack, and roulette with real dealers
  • Game Lobby — access all game categories from one place

Some slot games on m98 offer a demo mode that lets you play for free without making a deposit. This demo mode is especially useful for new players who want to understand the game mechanics before betting with real money. However, to claim wins and enjoy the full m98 platform experience, you will need to make a deposit and play with your real account balance.

Yes, all games on m98 use a Random Number Generator (RNG) system that has been independently verified by accredited auditing bodies. This ensures every game outcome is truly random and cannot be manipulated. All game providers partnered with m98 also hold valid licences and fairness certifications, giving every player assurance that games run transparently and fairly.
Technical & App

Since the m98 app is not available on the Google Play Store, you will need to download the APK file directly from the official m98 website. Go to the Download page at m98.lc, click the Android download button, and follow the installation instructions. Before installing, make sure you have enabled the "Unknown Sources" option in your Android phone's security settings. The installation process takes less than 2 minutes.

Yes, the m98 app is also available for iOS devices. You can download the installation profile directly from the Download page on the m98 website. Follow the installation instructions provided for iPhone and iPad. Once installed, the m98 app is fully functional with all features, including biometric login via Face ID or Touch ID for added security and convenience.

If you are unable to access the m98 website, try the following steps:
  • Clear your browser cache and cookies, then try again
  • Try using a different browser such as Chrome, Firefox, or Safari
  • Change your DNS settings to Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1)
  • Use a VPN connection if access is blocked by your local ISP
  • Try accessing via the m98 mobile app, which does not rely on DNS
If the issue persists, contact m98 customer support via Live Chat in the app.

Game performance depends on the speed and stability of your internet connection. For the best experience, make sure you are using a stable WiFi connection or 4G/5G mobile data. If the issue persists, try closing other apps running in the background, clear the app cache, or reinstall the latest version of the m98 app. Avoid playing during peak internet usage hours if your connection is limited.

Still Have More Questions?

We understand that every player may have unique situations and questions not covered in the FAQ list above. The experienced m98 customer support team is always ready to assist you 24 hours a day, seven days a week with no days off.

Feel free to reach us directly via Live Chat on the m98 platform or app. Our response time is guaranteed to be under two minutes — you won't have to wait long to get the answer you need.

In addition to English support, our team can also communicate in Bahasa Melayu and Chinese to serve the needs of all players from Malaysia's diverse communities. Your satisfaction is our top priority at m98.

Helpful Tips: Before contacting support, have your account number, registered phone number, and relevant transaction details ready. This will significantly speed up the resolution process.

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