Updated: 1 January 2026

Privacy Policy m98 — We Care Your Data

At m98, your privacy is not merely a legal obligation — it is our sincere commitment to every member. This Policy clearly explains how we collect, use, store, and protect your personal information while you use the m98 platform.

Our Privacy Commitment
256-bit SSL encryption active at all times
Data is not sold to third parties
Two-factor authentication available
Your right to access and delete your data
Data protection policy compliance
Data stored on secure servers

How m98 Protecting Your Data

Six layers of privacy protection we implement to keep every member's personal information secure

Advanced Encryption

All data transmitted between your device and m98 servers is protected with 256-bit SSL encryption — the same standard used by leading banks worldwide. Your information is never exposed in transit.

Strict Access Controls

Only authorised m98 staff may access user data, and only for designated operational purposes. Every access is logged and automatically monitored by our integrated internal systems.

Two-Factor Authentication

M98 provides two-factor authentication (2FA) for all accounts to add an extra layer of security. Even if your password is compromised, your account remains protected against unauthorised access.

No Data Sales

M98 does not sell, lease, or disclose your personal information to advertisers or third-party companies for marketing purposes. Your data belongs to you — it is not a tradeable commodity.

Secure Data Storage

All your personal information is stored on servers protected by multi-layered firewalls and intrusion detection systems operating 24 hours a day, without interruption.

Full User Rights

You have the right to access, correct, or request deletion of your personal data at any time. Your request will be processed within 14 working days through the m98 support team.

1Introduction

M98 (m98.lc) values the privacy of every user on our platform. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use m98's website, mobile app, and services.

By registering or using the m98 platform, you agree to the data collection and usage practices described in this Privacy Policy. Please read this document carefully. If you have any questions, our support team is available via Live Chat on the platform.

Important Note: This Privacy Policy applies to all m98 services including the website, Android and iOS apps, and any interactions with our support team.

2Personal Information We Collect

M98 only collects information necessary to provide you with a safe, seamless, and trustworthy service. The types of data we collect are as follows:

Data Categories Example Information Primary Purpose
Identity Data Full name, date of birth, identification card number KYC verification & fraud prevention
Contact Data Email address, phone number Account communications & support
Financial Data Bank account number, e-wallet, transaction records Deposit & withdrawal processing
Technical Data IP address, device type, web browser Platform security & improvement
Usage Data Game history, login frequency Personalised experience & responsible gaming

We do not collect sensitive data such as your medical information, religious beliefs, or political views. All data is collected lawfully and transparently.

3How We Use Your Data

Every piece of information we collect is used solely for legitimate purposes directly related to the delivery of m98 services. Specifically, your data is used to:

  • Identity verification (KYC): Ensuring you meet the minimum age requirement and preventing multiple account registrations.
  • Transaction processing: Verifying and processing deposits and withdrawals securely and accurately.
  • Account security: Detecting suspicious activity and protecting your account from unauthorised access.
  • Service communications: Sending important account notifications, relevant promotions, and platform updates.
  • Platform improvements: Analysing usage patterns (in anonymised form) to improve the overall user experience.
  • Legal compliance: Meeting reporting requirements to the relevant authorities when required by law.
  • Responsible gaming: Monitoring betting patterns to identify users who may need assistance or gaming limits.
Our Guarantee: m98 does not use your data for aggressive marketing profiling or sell it to any third party for commercial purposes.

4Data Sharing & Disclosure

M98 does not disclose your personal information to external parties without your consent, except in the following limited circumstances:

  • Approved service providers: Payment partners (such as FPX and DuitNow providers), licensed game providers, and IT service providers bound by strict confidentiality agreements with m98.
  • Legal requirements: When required by court order, regulatory investigation, or anti-money laundering (AML) compliance obligations.
  • Protection of interests: In cases of suspected fraud, security threats, or to protect the legitimate rights of m98 and its other users.
  • Business transfers: In the event of a company merger or acquisition, user data may be transferred, with prior notice given.

In all of the above cases, we ensure that recipients of data are bound by confidentiality and security obligations equal to or greater than m98's standards.

5Cookies & Tracking Technologies

M98 uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous information about how users interact with the platform to help us make improvements.
  • Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
  • Analytics Cookies: Used alongside internal analytics tools to understand usage patterns in an aggregated and anonymised form.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the m98 platform.

6Data Security Measures

The security of your data is m98's top priority. We implement multiple layers of technical and operational controls to keep your information safe:

  • End-to-end encryption: All communications between you and m98 are secured with 256-bit SSL/TLS.
  • Data segregation: Financial data is stored separately from personal data with different access controls.
  • 24/7 Monitoring: A threat detection system operates around the clock to identify and respond to any suspicious activity.
  • Regular security audits: Security audits and penetration testing are conducted regularly by independent third-party experts.
  • Staff training: All m98 staff who handle user data undergo strict and regular data protection training.
A Reminder for You: While m98 takes all reasonable precautions, you also play an important role — use a strong password, never share your login credentials, and enable two-factor authentication on your account.

7Your Rights as a User

As an m98 user, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:

Right of Access Request a copy of all personal data we hold about you.
Right to Rectification Update inaccurate or incomplete information at any time.
Right to Erasure Request deletion of your personal data, subject to legal obligations.
Right to Object Object to the processing of your data for direct marketing purposes at any time.
Right to Portability Receive your data in a machine-readable format for portability.
Right to Restriction Request that we restrict the processing of your data under certain circumstances.

To exercise any of the above rights, please contact the m98 support team via Live Chat. Your request will be processed within 14 working days.

8Data Retention Period

M98 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable laws and regulations.

  • Active account data: Retained for as long as your account is active and for a specified period after account closure for compliance purposes.
  • Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial and anti-money laundering legal requirements.
  • Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
  • Anonymised analytics data: May be retained indefinitely as it can no longer be re-identified to any individual.

When data is no longer needed, it will be securely deleted or permanently anonymised using approved procedures.

9Links to Other Websites

The m98 platform may contain links to third-party websites or services, particularly licensed game providers integrated within our platform. Please note that:

  • M98 is not responsible for the privacy practices or content of those third-party websites.
  • Each third-party website has its own privacy policy, separate from m98.
  • We encourage you to read the privacy policy of any website you visit via links from our platform.

10Children's Privacy

M98 services are strictly for individuals of legal age 18 years and above. We do not intentionally collect or process any personal information from minors.

If we discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that information and close the account without any refund. If you believe your child has registered on our platform, please contact our support team immediately.

11Changes to This Privacy Policy

M98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or new legal obligations.

When significant changes occur, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying a clear notice on the platform's home page for a minimum of seven (7) days.
  • Sending notifications via email or in-app alerts to all registered members.

Your continued use of the m98 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

Note: We encourage you to check this page regularly to stay updated on how we protect your information.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how m98 handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7, directly within the m98 platform.
  • Privacy Email: [email protected]
  • Response time: We are committed to responding to all privacy enquiries within 3 business days.

For formal complaints or data protection disputes that cannot be resolved internally, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.

Your Data Is Safe With m98

Register today and enjoy a safe, personalised, and fully protected betting experience. Your privacy is our priority.

Bahasa Melayu